Store policy

All sales are in CANADIAN DOLLARS.

You will always be charged in Canadian Dollar equivalent plus any fees charged by your credit card company.

Same Day
DELIVERY IN TORONTO

We provide complimentary Delivery Service in Great Toronto Area

We'll take care of
ASSEMBLY AND INSTALLATION

We will install your furniture and remove packaging in Great Toronto Area for our clients.

SHIPPING POLICY

Free Shipping to Toronto and GTA


We offer Free Shipping to Great Toronto Area on all orders over $99 and taxes are charged based on your provinces tax %. In stock items are normally shipped within 48 hours of order. If item says "Available to Order" this means the item is not in stock and needs to be ordered. Special order items are drop shipped from the distributor or shipped by Design&Decor via third party freight carriers depending on destination and take from 3-8 weeks normally for delivery, although some brands do take longer. Delivery dates are good faith estimates only and are quoted in "business days"; this does not include weekends and statutory holidays. PO Box addresses are not acceptable for delivery. If you are receiving goods via freight carrier and request a lift gate upon delivery - there is a $100 charge. We will automatically charge your card on file if this is done or the carrier will bill you directly. Most carriers will help unload without this service. Remember we only offer curb side delivery. It is your responsibility to bring your products inside, this is how we can offer our Free Shipping service. If inside delivery is required we can arrange for White Glove service for a minimum fee of $350.00. White Glove is only available in some major city centres.


We now offer an inside delivery fee which includes bringing your purchase inside your home or lobby for a fee. Please inquire if this is available in your area. The delivery service does not include bringing goods upstairs or up an elevator.

We are an environmentally friendly business. We reuse and recycle most packing materials.




Unclaimed, Stolen & Returned Packages


If a package is returned to us because it was unclaimed by the customer, the customer must pay return shipping charges. We provide tracking numbers via email and/or via order status link on our homepage. It is the customers responsibility to track the package and be aware of its whereabouts. If a package is stolen from clients porch/apartment complex and client has not paid $5 signature required fee than the fault lies on client and we will not reimburse. It is the responsibility of the client to follow tracking numbers which are emailed prior to packages leaving our warehouse. If $5 fee was paid we will file a claim with shipper and re-ship products as soon as possible.




Changing a Delivery Address (Canada & USA)


Once an order has shipped, any change of address will be subject to a $50 fee plus applicable taxes. This is due to a minimum change of address fee charged by nearly all courier and freight companies. Billing information will also need to be re-verified if you are changing your delivery address.




Signature Required (Canada & USA)


Unless signature required option is purchased at checkout the carrier of our choice and Design & Décor is not responsible for packages lost or stolen. It is the customers responsibility to check the tracking information we provide at time of shipping and follow it to see when the package will be delivered. If signature option is not purchased the carrier may leave on porch or at front door of your dwelling / office without anyone signing for it. USA clients signature is included in our fee.




Lead Times


We do not keep inventory on all items. With the exception of showroom stock, all items have specific manufacturer lead times that can range anywhere from 1-16 weeks. Because these lead times change on the regular basis, please contact us for specific lead times. Lead times are estimates only. Manufacturers may indicate longer than stated lead times after orders are placed, subject to demand and availability. If item says "Available to Order" this means the item is not in stock and needs to be ordered




USA Shipping Overview


All brands are available to US buyers except Hay. You will always be charged in Canadian Dollars.

For items sent to the US we charge a $35 and up shipping charge for purchases.

We do not charge sales tax to international purchasers, although they may be liable to import duties on some items. The buyer is responsible for paying import duties from Canada to their country. Clients may need to obtain a customs broker in order to import goods. We recommend using Fedex / UPS themselves.

In stock items are normally shipped within 48 hours of order. Special order items are drop shipped from the distributor or shipped Design & Decor via third party freight carriers depending on destination. If you are receiving goods via freight carrier and request a lift gate upon delivery - there is a $100 charge. The carrier will bill you directly. Most carriers will help unload without this service. Remember we only offer curb side delivery. It is your responsibility to bring your products inside, this is how we can offer our Free Shipping service. We can now arrange inside delivery for a fee. Please inquire if its available in your area. This includes having the driver bring the goods inside the house or lobby of apartment. If you need White Glove service there will be a minimum fee of $350.00. White Glove is only available in some major city centres. Delivery dates are good faith estimates only and are quoted in "business days"; this does not include weekends and statutory holidays. PO Box addresses are not acceptable for delivery.




International (Outside USA, Canada) Buyers


Customers not on the North American continent should please contact us about shipping prior to making your purchase as shipping is not included and is extra depending on location. You will be charged a set fee and we will refund the difference upon completion of transaction depending on how much actual shipping charges are.

We do not charge sales tax to international purchasers, although they may be liable to import duties on some items. The buyer is responsible for paying import duties to their country. Shipping price is to nearest Airport only. For direct to door quote please inquire.




Expedited / Rush Shipping


Expedited shipping is available for many items. Please message us through our chat feature with which product you are interested in rushing and we will let you know the fees involved.

+1 647 446 5776

info@design-decor.ca





RETURN POLICY

Return Conditions


Please provide:

- your original order number (if applicable),

- your name (and/or the name the item was ordered under),

- and the product you are returning.

  • Item is returned within 15 days of the receipt date
  • Items purchased in store must be returned in store / shipping costs are extra
  • Returns must be accompanied by original receipt, in original condition with all original packaging. At our discretion, any item returned that is not in its original packaging and in as-new condition may be subject to additional charges up to 50% of the value of the item.
  • Any opened lighting cannot be returned as this voids warranty.
  • Wallpaper cannot be returned. They are final sale.
  • Return shipping is your responsibility, so we advise you use a service that has tracking capabilities for insurance reasons
  • Special orders (anything not in stock) are not returnable so be sure you know what you want before ordering please. If you are unsure of the option to return an item, please call us.
  • Actual cost of initial shipping will be deducted from refund total
  • Min 20% re-stocking fee applies on all returns

Upon authorization, returns should be sent to:

Attn: Returns
Design&Decor
2404-300 Evans Avenue
Toronto, Ontario
M8Z 6C8 Canada




Getting Return Preautorization


All returns must be pre-authorized by emailing us at info@design-decor.ca
Please provide:

  • your original order number (if applicable),
  • your name (and/or the name the item was ordered under),
  • and the product you are returning.

You will be given a return authorization number which you will need to submit with your returned item.

PLEASE NOTE: Any item returned without an Authorization Number will be refused and returned to sender.




Damage to Contents Only


If your intact package is found to hold damaged contents, DO NOT throw away the original packaging. Please contact us immediately and follow the steps below.

For any of the previous scenarios please follow these return instructions:

  • Take photos of damages to items & photos of any damage to package

  • Contact us at info@design-decor.ca or call us. Please provide your original order number (if applicable), your name (or the name the item was ordered under), and the product you are returning (with photos). You will be given a return authorization number which you may need to submit with your returned item.

  • Arrangements will be made for replacement of your damaged item at no cost to you. Please note that your original product lead time may apply for a replacement.

  • We will instruct you on how or if to return the damaged product for replacement

  • Refunds will not be issued on damaged goods. A replacement will always be sent in a timely manner.

Design&Decor reserves the right to refuse or issue a refund/replacement item in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear.

Defective Merchandise

All defective merchandise will be replaced or repaired under the manufacturer's warranty. Used equipment carries a 30 day warranty.

No Refunds or Exchanges on:

  • Items without the original receipt

  • Special Orders (anything not in stock)

  • Sale or discounted items, or any items marked "final sale"

  • Used items

  • Items not marked damaged to driver upon delivery of goods.

  • Custom Ordered Wallpaper

Make sure to retain your receipt!




Damage to Package and Contents


If a package appears significantly damaged, you may refuse delivery of the item. It will then be returned to the place of origin. Please notify us immediately if this occurs and we will make arrangements for a replacement to be sent to you as soon as possible. PLEASE NOTE: Original product lead times may apply on the replacement product.




Outside Damage to Package Only


If you receive a package with obvious damage to the outside of the box or packaging but believe the item inside is intact, please make written note of this with the courier when signing for your package. If no mention is made of external damage, we cannot be responsible for any product damage and will not accept a return or issue a refund.




Damaged Returns


We endeavor to ensure your package arrives to you safe and intact. Occasionally however, you may receive a product that has been damaged during shipping. In such cases we will make every effort to obtain your replacement as quickly as possible, at no cost to you. In order to satisfy our insurer, damaged goods must be reported within 24 hours of delivery. If damage does occur, please review our policies below for receiving and returning damaged items:




Attn: Returns


Design&Decor
2404-300 Evans Avenue
Toronto, Ontario
M8Z 6C8 Canada
PLEASE CALL TO BOOK APPOINTMENT +1 467 446 5776 OR EMAIL US AT: info@designerhub.ca




Refund conditions


In the case of satisfactory condition of the returned furniture, we undertake to return the payment within 7 days.





We accept all Payment options:

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